SOC Security Analyst

• Perform accurate and precise real-time analysis and correlation of logs and alerts from a multitude of client devices to determine if reported events constitute security incidents.
• Analyze and assess security incidents, and escalate to client resources or the appropriate channel for additional assistance.
• Manage all customer situations in a professional manner, with an emphasis on customer satisfaction.
• Collaborate with SOC operators to handle clients' requests and questions received via phone, email, or an internal ticketing system in a timely and detail-oriented fashion to resolve a multitude of information security-related situations.
• Interact with, configure, and troubleshoot network intrusion detection devices and other security systems via proprietary and commercial consoles.

• Passionate about cybersecurity.
• Professional qualifications such as CCSK, OSCP, OSWE, CEH, CISSP, and CISA are considered an advantage.
• Proficient in Linux or Unix and Windows operating system navigation and administration, including working from the command line versus using a GUI.
• Knowledgeable in networking protocols and services such as FTP, HTTP, SSH, SMB, and LDAP.
• Experienced in identifying exploits, vulnerabilities, and network attacks.
• Skilled in packet analysis and related tools including tcpdump, Wireshark, and ngrep.
• Proficient in using and recognizing regular expressions.
• Capable of performing database queries and understanding structures.
• Possess strong professional communication skills, both written and verbal, as well as teamwork and customer service abilities, with attention to detail and strong organizational skills.
• Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues.
• Ability to work both independently and collaboratively with peers, across teams, and with management.
• Professional communication skills, both written and verbal.
• Desire for excellent customer service and client satisfaction.
• Strong passion for learning new technology and concepts quickly.
• Ability to understand and follow incident response procedures and take direction in a fast-paced environment.

Classy Wheeler