Senior Security Analyst

Logicalis

  • Quarry Bay, Hong Kong
  • Permanent
  • Full-time
  • 1 day ago
Why choose Logicalis?As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.Function Description:
Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.Career Type Description:
  • Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
  • Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of Disciplines
Profile Description:
  • Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience
  • Proposes improvements to processes
  • May act as a lead, coordinating and facilitating the work of others but is not a supervisor
  • Works autonomously within established procedures and practices
  • Spends a majority of working time performing the same work processes and activities as employees on team
  • • Performs a variety of complex tasks and/or may lead a team in the performance of a variety of tasks that are often routine
  • • Solves complex problems of a recurring nature
Career: Service Delivery
Career Type: Technical
Job Type: Senior Tech
Level: T09
US Pay Grade: 05
US Pay Range: 60.569 - 90.854 (USD/year)

Logicalis