Production Support Engineer

Michael Page

  • Sheung Wan, Hong Kong
  • Permanent
  • Full-time
  • 20 days ago
You will be responsible for operational technical support across global trading and settlement platforms and ensure the successful delivery of key technology projects and initiatives. Your role involves responding to enquiries, managing escalations, and establishing close working partnerships with stakeholders in a highly operational and regulated environment.Client DetailsOur Global Trade Support Services (TSS) team is responsible for supporting critical trading and settlement front-to-back applications. By working closely with our Equities and Equities Derivatives businesses, we ensure the seamless operation and success of our trading activities.Description
  • This is a highly technical position (L3/L4 Support)
  • Provide deep domain and/or infrastructure experience coupled with advanced diagnostic and troubleshooting abilities to provide root cause analysis of software issues and recommend the appropriate solutions
  • Provide technical and application support, and perform application administration and performance tuning
  • Work closely with engineering, QA and product management teams; identify and test workarounds for deficiencies in the software
  • Manage testing environments to support user acceptance testing
  • Liaise and follow up with solution vendor to resolve system incidents
  • Assist in managing the change control process on application systems
  • Assist in the system implementation, and acquisition of computer hardware, software and related services
Profile
  • Experience with Financial Services Investment Management, Trading or related systems highly preferable
  • Experience working with a mix of vendor and in-house trading systems and settlement platforms
  • Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity
  • Good knowledge of Windows Server, Unix, and SQL (both in a physical and Cloud environment)
  • Experience of front-to-back trading lifecycles across equities and derivatives products
  • Familiarity with FIX protocol and Electronic Execution platforms
Job OfferIf you are ready to take on this exciting role as an Application Support Engineer, we encourage you to apply and join a respected organization in the financial services industry. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomesTo apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Royce Chan on +852 3602 2491.

CTgoodjobs