Production Support Engineer
- Sheung Wan, Hong Kong
- Permanent
- Full-time
- This is a highly technical position (L3/L4 Support)
- Investment Management, Trading or related systems highly preferable
- This is a highly technical position (L3/L4 Support)
- Provide deep domain and/or infrastructure experience coupled with advanced diagnostic and troubleshooting abilities to provide root cause analysis of software issues and recommend the appropriate solutions
- Provide technical and application support, and perform application administration and performance tuning
- Work closely with engineering, QA and product management teams; identify and test workarounds for deficiencies in the software
- Manage testing environments to support user acceptance testing
- Liaise and follow up with solution vendor to resolve system incidents
- Assist in managing the change control process on application systems
- Assist in the system implementation, and acquisition of computer hardware, software and related services
- Experience with Financial Services Investment Management, Trading or related systems highly preferable
- Experience working with a mix of vendor and in-house trading systems and settlement platforms
- Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity
- Good knowledge of Windows Server, Unix, and SQL (both in a physical and Cloud environment)
- Experience of front-to-back trading lifecycles across equities and derivatives products
- Familiarity with FIX protocol and Electronic Execution platforms