Customer Service Professional II

UL Solutions

  • Hong Kong
  • Permanent
  • Full-time
  • 2 days ago
Job Category: Customer ServiceDegree Level: Bachelor's DegreeJob Description:
  • Handle external client enquiries and support internal labs request.
  • Prepare quotation for the customer
  • Manage client program status and project timeline with client and labs
  • Provide excellent customer services and maintain good relationship with clients
  • Work closely and provide the relevant support on key customers' request
  • Collaborate closely with internal teams to ensure smooth communication and efficient service delivery
Qualifications:
  • Bachelor's Degree and generally one year of customer service or sales experience.
  • Demonstrated ability to respond appropriately to customer needs.
  • Demonstrated ability to successfully multi-task.
  • Demonstrated ability to work effectively with a diverse team.
  • Good communication skill, outgoing and initiative
  • Good command of both written and spoken English and Chinese, including Mandarin
About Us:A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.About the Team: From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people's lives.

UL Solutions