Assistant Manager, Professional Services (1 Year Contract)

Octopus Holdings Limited

  • Tsuen Wan, Hong Kong
  • Permanent
  • Full-time
  • 4 days ago
Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents. Our Vision To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services. Our Mission Making everyday life easier. Our Values Customer Centricity, Simplicity & Trustworthiness. Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong’s population, processing around 15 million transactions at more than HK$300 million on average daily. At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here!Job Responsibilities:
  • Proactively collect requirements from Service Providers and System Integrators, and analyze market trends in merchant solutions to provide suggestions for product enhancements to the TEC teams.
  • Provide post-sale support to business units, ensuring solutions meet business needs and requirements.
  • Oversee system integration and type approval tests with partners, ensuring end-to-end completion within agreed timelines.
  • Resolve issues encountered by system integrators during integration by coordinating with technical teams.
  • Develop detection mechanisms and conduct systematic data analysis to identify and address reader operational issues, system integration issues, or merchant frontline issues early. Escalate issues to management as per departmental guidelines.
  • Prepare training documents for Service Providers, including Operating Rules and training materials.
  • Liaise with merchants and partners to resolve cardholder transaction disputes.
  • Handle and resolve merchant complaints within defined service levels.
  • Ensure merchant reader configurations and operating files are up-to-date.
  • Prepare regular work progress reports.
  • Provide on-call support to internal partners and external merchants during non-office hours.
Requirements:
  • Bachelor degree holders in Information, Computer Engineering or related disciplines
  • Minimum 5 years work experience in Information Technology/Merchant Service Support
  • Solid experience in merchant services, account support service, project management and quality assurance process
  • Good communication, people management and project management skills
  • Good knowledge in payment system for transportation, retail and self-service industries
  • Self-motivated, eager to learn and committed to self-development
  • Proficient in spoken and written English and Chinese
We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"Visit our web site: http://www.octopus.com.hk/The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.We are an equal opportunity employer and will ensure that every job applicant and staff has equal employment opportunities and will not be disadvantaged because of their sex, pregnancy, marital status, family status, disability or race.

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