Guest Services Manager (5-Day Work Week)
Harbour Grand (H.K.) Resources Limited
- Fortress Hill, Hong Kong
- Permanent
- Full-time
- To represent management and take charge of situations and make necessary decisions in the absence of the Department heads
- To provide and ensure efficient and quality front line guest services at all time
- To maintain smooth relationships between management and guests, resolve problems arising from guests’ complaints and attend inquiries with dispatch and report all guest complaints, compliments, and suggestion to the management
- To maintain comments and complaints relating to service standards and take any necessary action to achieve the highest level of hospitality service
- Minimum 5 years hotel operations experience with at least 2 years in supervisory level in Front Desk or Guest Services areas
- Neat and well groomed appearance
- Good command in English, Cantonese and Mandarin with strong interpersonal and communication skills
- Strong analytical skill and can work independently under pressure
- Friendly and guest oriented
- Knowledge of Opera system
- Degree or Diploma holder or related discipline
- More experience will be considered as Senior GSM
- 5-day work week, daily 8.5 working hours plus meal break
- Marriage Leave 婚假
- Comprehensive family medical insurance 醫療保險
- Dental Plan 牙科保障計劃
- Insurance Plan 人壽保險
- Free Duty Meal 免費員工膳食
- Education Subsidies 教育支援
- Retirement age: 65-year old 退休年齡: 65歲
Please send us your resume with expected salary by email to [email redacted, apply via Company website], Whatsapp 9700-1793 , or fax 3908-6865.We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts. Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.
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