Guest Services Manager (Duty Manager) (5-day work)

Sai Ying Pun, Hong Kong
Permanent
Full-time

11 days ago

Courtyard by Marriott Hong Kong is a leading business hotel on Hong Kong Island, offering an intimate conference room space and complimentary shuttle service to nearby corporate hubs. Many of our guest rooms and suites boasts picturesque views of the nearby Victoria Harbour and beyond, allowing our guests to soak in the scene in Sai Ying Pun. We're located a six-minute walk away from the MTR subway – HKU station of Island Line where guests could travel with ease to our downtown Hong Kong hotel.Begin. Belong. Become.Do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Responsibilities include:

Manage the daily operation of the Front Office Department and maintain the high standard of services
Resolve guest complaints and follow up on guest requests promptly according to the established standards
Ensure complete guest satisfaction in room assignment and future rooms sales situation
Act as shift-in-charge to handle emergency situations in a professional manner
Supervise the Front Office team and provide on-the-job training to new teammates
Act as Manager-on-duty during the absence of the management team to ensure smooth and orderly operation of the Hotel
Handle other duty as assigned by management

Requirements include:

Proficient in written and spoken English & fluent in Mandarin speaking
Minimum of 3-5 years supervisory experience in Front Office operation
Excellent problem-solving, interpersonal, leadership and coaching skills
Able to work under pressure and multi-tasks

Apply now or send your resume (stating your expected salary and earliest reporting date) to the Human Resources Department.E-mail: [email redacted, apply via Company website]
Address: 167 Connaught Road West, Hong Kong
Tel: 3717 - 8898
Fax: 3717 - 8897Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | InstagramVisit marriott.com/careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

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