Guest Service Manager 客戶服務經理

Yau Ma Tei, Hong Kong
Permanent
Full-time

2 days ago

Holiday Inn Express MongkokROOM TO BE YOURSELF
盡炫自我Do you see yourself as a Guest Service Manager?What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.在洲際酒店集團這個大家庭裡，我們努力為每位成員創造展示自身魅力、實現自我價值的舞臺：酒店著力挖掘個人潛能，提供職業培訓專案及個人化的員工活動我們正在尋找一位客戶服務部經理加入我們香港旺角智選假日酒店的專業團隊ResponsibilitiesThis position is to manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

Supervises and direct Reception and Guest Services personnel
Responds to guest needs and resolves related problems
Ensure VIPs and priority club guests receive special attention
Reports directly to and communicates with the Management on all pertinent matters affecting guest service and hotel operations
Follow hotel safety and security policy and standard
Overnight shift duty is required

Qualifications

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
4 years experiences in front office / guest services or related discipline including supervisory experience, or any equivalent combination of education and experience
Good communication and customer service skills
Proficient in spoken Cantonese, Putonghua and English
Cheerful, pleasant and supportive personality
Immediately available is preferred
Applicants with Less experiences will be considered as Assistant Guest Services Manager or Guest Services Supervisor

Benefits:

8 days off per month, 9 working hours per day 每月例假8天, 每天工作9小時
14-day Annual Leave 14日有薪年假
Discretionary Bonus 酌情性花紅
$1,600 monthly meal allowance 每月$1,600 膳食津貼
Medical Insurance 醫療福利
IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

Interested parties can visit https://careers.ihg.com/en/ or email your full resume with current and expected salary and date of availability to hotel direct by clicking [email redacted, apply via Company website] Apply Now. Get in touch and tell us how you could bring your passion and your individual skills to IHG.In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself.And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.

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