Guest Service Manager/ Reception Manager 客戶服務經理

The Cityview

Yau Ma Tei, Hong Kong
Permanent
Full-time

4 days ago

The Cityview provides 412 luxurious and comfortable guest rooms out of which 31 are suites. Other facilities include restaurants, lounge, banquet rooms and health club. We invite high caliber candidates for the following position:Job descriptions:

Responsible for the overall day to day functions of Front Desk and delegating task as per the shift check list.
Constantly aware of the room situation and strive to obtain maximum occupancy.
Attend to guest’s complaints, inquires and requests, refer problems to Assistant Manager or Assistant Front Office Manager whenever necessary.
Ensure that the guest account is properly settled according to hostel credit policy with all pending charges posted to guest account.
Supervise all activities at Front Desk.
Complete other duties as assigned by immediate supervisor.

Job requirements:

Diploma holder or above in Hospitality Management or related disciplines is preferred
3-4 years relevant working experience in a similar capacity
Pleasant, customer oriented and work independently under pressure
Good interpersonal and communication skills & good command of English and Chinese

We offer attractive remuneration package to the right candidates.Please apply with full resume stating present and expected salary to : Human Resources Department, The Cityview, 23 Waterloo Road, Kowloon, Hong Kong or fax to 2771-8445 or clicking Apply NowAll personal data/information provided by applicants to The Cityview will be used for recruitment and related purpose only. Only shortlisted candidates will be contacted for interview.

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