Guest Services Manager
The Kowloon Hotel Resources Limited
- Tsim Sha Tsui, Hong Kong
- Permanent
- Full-time
Posting Date: 2025-09-03The Kowloon Hotel Resources LimitedGuest Services ManagerJob Responsibilities:Act as Manager-on-duty during overnight time to ensure smooth and orderly operation of the HotelManage the daily operation of the Front Office Department and maintain the high standard of servicesResolve guest complaints and follow up on guest requests promptly according to the established standardsHandle emergencies and complaints in accordance with hotel policiesSupervise the Front Office team and provide on-the-job training to new teammatesJob Requirements:Proficient in written and spoken English & fluent in Mandarin speakingMinimum of 3-5 years supervisory experience in Front Office operationExcellent problem-solving, interpersonal, leadership and coaching skillsAble to work under pressure and multi-tasksImmediately available is an advantage
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