APAC Asset Servicing Client Services - Associate

JPMorgan Chase

  • Kwun Tong, Hong Kong
  • Permanent
  • Full-time
  • 1 month ago
Job Description:Welcome to JPMorgan Chase. Are you looking for an opportunity to develop and deliver innovative service solutions to Prime Brokerage clients? You have found the right team.The Prime Middle Office comprises of business-aligned support teams for the equity prime and stock borrow & lending traders based in Hong Kong. The business covers all Asian markets; with products that range from cash equity to highly structured swaps.As an Asset Servicing Client Service Associate under Prime Middle Office, you will be supporting the Prime business from an operational perspective and maintaining stringent controls of all corporate action events.Job responsibilities
  • Act as first point of contact for external clients on all corporate action events, ensuring event details are accurately reported to clients with the correct terms and response deadlines in line with global SLAs
  • Manage front to back event lifecycle from event verification to election solicitation, and booking confirmation
  • Communicate open issues to our clients and internal stakeholders in a clear and concise manner, with full understanding of the issues and solution
  • Partner with other Operational teams internally to ensure smooth processing of any bespoke event requirements
  • Manage and explain complex/technical mechanics involved in high-risk corporate action events to clients
  • Identify proactively on opportunities for process improvement to deliver to business whilst ensuring a globally consistent operating model
  • Handle ad-hoc project work
Required qualifications, capabilities, and skills
  • Minimum 3 years of experience in middle office function
  • Working understanding of Equities, Bonds, and Swap products; and their relevant process flows is a necessity
  • English, spoken written to a high business standard, excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams
  • Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
  • Strong leadership skills with the ability to take ownership and responsibility and skillset to properly escalate issues to management, controls team and front office sales and trading teams
  • Excellent organizational skills and the ability to multi-task in a high-pressure environment
  • Ability to drive and manage global initiatives and projects driven by the business, industry or operations and strong organizational and prioritization skills
  • Strong communication skills required for regular service review meetings with clients and strong analytical skills, including the ability to understand the external client's perspective when applying solutions
  • Creative problem solving with a focus on improving client relationships and exceptional attention to detail
Preferred qualifications, capabilities, and skills
  • Experience supporting Prime business is preferred
  • Ability to pick up complex systems architecture quickly
  • Knowledge of VBA / SQL and experience with digital tools such as Xceptor, Alteryx, Tableau, Robotics, etc. would be an asset
About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

JPMorgan Chase