Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.Operations - RB&W OperationsHang Seng's Operations is a team of experienced banking operation professionals who strives for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.RB&W Operations, mainly supporting Retail Banking and Wealth (RB&W) with a wide range of service delivery scopes including but not limited to Banking Operations, Card & Loan Operations, Wealth Services, Mortgages Services, Customer Communications, Cash Operations, Customer Due Diligence Services, Tax Utility, etc. that subject to review from time to time.We are currently seeking a high caliber professional to join our department as RB&W Operations Manager under Operations, COO OfficePrincipal responsibilitiesPlan and manage the operation delivery of end-to-end digital journeys for customers in line with the business strategic objectives, risk appetite and agreed demand statements within AOP, via a high caliber team of various professionals/SMEs in a matrix of onshore & offshore colleagues, and third party suppliersPartner and engage with business executives and stakeholders in responsible area for business strategy alignment as well as liaison and execution on business initiatives and day-to-day BAU activities / queries across various functions and stewardship at global, regional and local level.Execute the governance and monitor the overall performance and quality of service delivered in adherence to risk and control management framework, regulatory requirements, and policy & procedures.Drive the transformation of customer journey, in line with Bank direction with full digital enablement and streamlined processing.RequirementsBachelor's Degree or above in a related discipline or other relevant qualificationsMinimum five year's working experience in banking focusing in retail banking operation.Great sense of ownership and servicing mindset to ensure efficient and effective customer service processesProactive and strong self-motivation with good leadership, interpersonal and communication skillsAttentiveness to data & details with good analytical and problem solving skillsProficiency in both English and Chinese, with fluency in Putonghua an advantageYou'll achieve more when you join Hang Seng Bank Limited.Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Issued by Hang Seng Bank Limited
