Senior / Lounge Services Officer

AsiaWorld-Expo Management Limited

Hong Kong
Permanent
Full-time

1 day ago

Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column-free, integrated ground-access spaces with high ceilings, flexible configurations and ancillary services that can accommodate everything from rock concerts to global conventions and expositions to product launches. But our real value lies in our exceptionally experienced and professional staff working delicately with an AWEsome spirit to serving every client and realising their wishes.Job Descriptions in English version is available / 只提供英文版本Responsibilities:

Provide unique and unforgettable in-lounge services for the guest during their stay
Build strong relationships with guests and develop a VIP recognition culture. Delivering customized experiences by knowing the guests and individualizing them
Act as the primary point of contact for guest requests and maintain an authentic, polished and attentive presence during the stay of the guest in the lounge
Provide professional and high-quality catering services to the guests
Handle and resolve guest complaints and report to supervisor when required
Assist in managing catering related inventories
Assist in check-in arrangements, immigration and customs clearance process as and when required
Perform any ad hoc assignments as required

Requirements:

Diploma in Catering and Hotel Management or related field
Minimum 4 years of work-related experience with 2 years at supervisory level. Experience at luxury hotels or airline first/business class VIP lounges or airlines cabin-related duties will be an advantage. Candidate with less experience will be considered as Lounge Services Officer
A good team player with strong interpersonal skills and customer oriented
Independent, able to work under pressure and passionate to provide high quality hospitality services
Familiar with MS Office applications
Proficiency in spoken and written Chinese, English and Putonghua
Shift duty is required

Interested parties please click "Apply now" or email your full resume stating the present & expected salaries to HR Department via [email redacted, apply via Company website]
Personal data collected will be used for recruitment-related purpose only.
HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.

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