Customer Service Officer

• Provide unparalleled customer service and enrichment to the HID customer centricity.
• Accomplish the PACS SLA , goals, initiatives.
• Independent handle customized PO/RMA end to end process as per appointed regions.
• Ability to work in a dynamic environment with changing priorities and critical KPI.
• Listening attentively and respond to customer needs, reaching agreement about their issue and driving it to a best resolution
• Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach
• Educate customers about product support options and other resources
• Communicate effectively with team members, customers, and other partners, inter-dept.
• Analyze transactions, corrects records, and adjusts errors as needed
• Conduct orientation to internal/external customer.
• Preparing reports and analysis support the Global Initiatives execution in APAC.
• ISO facilitator for the APAC CS team.
• Support New product launch, EOL from Customer Service prospective.
• Participate in continuous improvement initiatives with focus on process improvement.
• Assure database integrity by updating the latest data.
• Other duties assigned according to business process needs including business travel or may work overtime on spike seasons.

• Diploma or above qualification, over 6 years relevant work experience.
• Able to work independent and drive initiatives to support Team and Global strategy.

• Ability to effectively communicate in the English, Mandarin language verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.

• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• ERP experience preferable.

• Employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels.

• Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess or be able to acquire a valid passport.
• Must be legally eligible to work in Hong Kong.

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

Assa Abloy