Customer Services Officer

Headstart Group

  • Ngau Tau Kok, Hong Kong
  • Permanent
  • Full-time
  • 22 days ago
Founded in 2006, Headstart Group Ltd. is Hong Kong’s pre-eminent English educational institution. The company is dynamic, driven and a market leader in the industry. It offers bespoke English curriculum development, in-class and after-school English programmes, UK study tours, teacher training and native-speaking English teacher (NET) recruitment services to its clients. The company serves more than 270 schools and universities, and is well-known for its superior quality of services. We are now looking for high caliber candidates to fill the position of Customer Services Officer.Job Description
  • Provide professional consultation and product knowledge
  • Maintain and build up customer relationship through school visit, call and email
  • Deliver great customer experience and follow-up service to fulfil customer satisfaction
  • Collect and consolidate customer’s feedback to improve the product/ service offerings and process
  • Update and record customer’s data and activities in a regular basis
  • Explore up-sell opportunities with potential clients and assist to achieve sales target
Job Requirement
  • High diploma or above in any disciplines;
  • 1-2 years or above of solid working experience in Customer services or Sales (More experienced candidates will be considered as senior position)
  • Excellent communication and interpersonal skills
  • Good command of spoken and written English and Chinese
  • Quick learner and a team player
  • Proactive and willing to work independently
  • Proficiency in MS Office, including Chinese word-processing
  • Prior related function in the education industry an advantage
Job Offer
  • 5-days work
  • 12-14 days annual leave
  • Birthday leave, marriage leave, maternity leave, paternity leave, condolence leave, study leave
  • Great career progression opportunity
  • Medical & dental insurance
  • Education subsidy
  • Attractive commission scheme
  • Discretionary half-yearly bonus
We offer competitive salary and benefits to the right candidate. Interested parties please apply with full resume stating the position, current and expected salary and availability through the “APPLY NOW ” button.All information received will be kept strictly confidential and is used for employment purpose only. Applicants who are not invited for interview within 4 weeks may consider their application unsuccessful.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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