Digital Innovation Strategy Manager (Part-time) - Bank
- Hong Kong
- Permanent
- Full-time
- Part-time flexibility
- Banking exposure
- Support the Team Head in developing strategies to modernize Branch and Contact Centre channels using data insights, customer feedback, and innovative technologies
- Lead digitization projects to improve productivity and create a seamless omni-channel experience across digital, physical, and contact centre touchpoints
- Collaborate with internal teams and external partners to optimize infrastructure and reduce implementation costs
- Act as the owner of channel initiatives, managing stakeholder relationships and making business decisions to deliver measurable outcomes
- Develop operational procedures for new initiatives in coordination with Branch and Contact Centre teams
- Gather and respond to frontline and customer feedback to drive continuous improvement
- Ensure effective execution and benefit realization of transformation projects
- Bachelor's degree in Business Administration or Marketing related field
- Minimum 5 years of experience in project and resource management within retail banking or channel operations
- Strong interpersonal and stakeholder management skills
- Proven ability in project execution, data analysis, and strategic thinking
- Experience in marketing and commercialization is a plus
- Proficient in both English and Chinese
- Exposure to a large organization in the financial services industry.
- Opportunities to contribute to impactful innovation and marketing initiatives.
- Part-time flexibility.