(Part-time) Customer Service Officer, Digital Banking, Data & Payment Card

Fubon Bank

  • North Point, Hong Kong
  • Permanent
  • Part-time
  • 1 day ago
Fubon Bank, an identity that reflects the commitment of providing customers with Value Banking Service - "Get More than You Expect" , is also a leading distributor of investment solutions and services, supported by a broad range of products, a talented and dynamic team.In line with our business expansion, we are inviting committed professionals to join our team. If you have the passion and belief that you can grow with our business, and contribute to our success, capitalize on this career opportunity.Responsibilities:
  • To complete customer’s instruction and/or request within an agreed timeframe and strictly in adhere to all regulatory requirements and internal procedure (e.g., SOPs)
  • Perform market research to identify trends, customer preferences, and competitive analysis
  • Coordinate with respective parties to resolve customer’s feedback / dissatisfaction
  • Conduct User Acceptance Testing (UAT) to ensure the functionality and usability of our digital banking product and platforms
  • Collaborate with teams members to support various projects and initiatives
  • Carry out special assignments as assigned by team head and provide administrative support as needed
Requirements:
  • HKCEE / HKDSE or above. Fresh graduate is also welcome
  • 1-year related experience, preferably in Banking industry
  • Excellent customer-serving manner, a good team player with good communication skills and strong sense of responsibilities
  • Good command in spoken and written Chinese and English, including Mandarin.
  • Strong problem-solving skill and able to manage multi-tasks
Please send your application DIRECTLY to Fubon Bank (Hong Kong) Limited, Human Resources Management Group via email: [email redacted, apply via Company website] with full resume quoting the above reference no.For other vacancies, please visit our website: www.fubonbank.com.hk*All personal data provided by job applicants will be used for recruitment purposes only in accordance with the Bank’s Personal Data Information Collection Statement, a copy of which is available on our website: http://www.fubonbank.com.hk/web/html/sh_careers_e.html

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