Customer Service Officer (Part-time), Customer Services Centre

Fubon Bank

  • North Point, Hong Kong
  • Permanent
  • Part-time
  • 1 day ago
Fubon Bank, an identity that reflects the commitment of providing customers with Value Banking Service - "Get More than You Expect" , is also a leading distributor of investment solutions and services, supported by a broad range of products, a talented and dynamic team.In line with our business expansion, we are inviting committed professionals to join our team. If you have the passion and belief that you can grow with our business, and contribute to our success, capitalize on this career opportunity.Responsibilities:
  • Provide phone banking services to customers including the handling of inbound or outbound call, written response (e.g. letter, e-mail, live chat and fax) in a professional manner and in compliance with all internal regulatory requirements
  • To assist the team to achieve various key performance indicators (KPIs)
  • To process customer instructions/enquiries or requests strictly in adhere to company policies and procedures
  • Attend special assignments delegated by the superior
Requirements:
  • Secondary school graduate or above
  • Experience in Customer Services / Call Centre experience is preferable
  • Good oral and written communication skills in both English and Chinese
  • Pleasant, open-minded, ambitious, bold and helpful personality
  • Self-initiative and willing to learn
  • Patient, empathetic and passionately communicative
  • University students will also be considered
Interested parties, please send your application with full resume to us for consideration.For other vacancies, please visit our website: http://www.fubonbank.com.hk/*All personal data provided by job applicants will be used for recruitment purposes only in accordance with the Bank’s Personal Data Information Collection Statement, a copy of which is available on our website.

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