Specialist, Visitor Services (Visitor Centre)
- Hong Kong
- Permanent
- Full-time
- As an ambassador at the forefront, you will engage with visitors across our service centres to handle visitors enquiries to showcase the charm of the city and enrich visitors' travel experience
- Curating tailored itinerary to visitors from around the world. You may also have a chance to give VIP tours to create a fruitful journey with lasting memory for travellers
- Collaborating with other departments in support of HKTB organized events such as Wine & Dine Festival and New Year Count Down Celebrations, you will provide constructive insights to other departments based on frontline experience and knowledge on customer needs
- Graduates from universities or tertiary institutions preferably with at least 2-3 years of experience that proves your competencies to excel in the service industry such as service centre/ concierge/ retail outlet operations
- Fresh graduates are also welcome
- A confident communicator in English, Cantonese and Mandarin; Command of a foreign language such as Japanese, Korean, French or German will be an advantage
- A cheerful and energetic people person, who love to explore and share in your free time
- A proactive team player with an open mind and exceptional customer service mindset and skills
- Driven by a sense of fulfilment, willing to work on weekends & public holidays, also under adverse weather to maintain service operation if required
- 5-day work week, no overnight shift
- Overtime allowance
- Public holidays entitlement
- Medical & dental insurance coverages for you and your dependents
- Comprehensive orientation and on-the-job training