Client Service Officer

Christie's Hong Kong Ltd

  • Hong Kong
  • Permanent
  • Full-time
  • 23 days ago
Recruit Ref: L0599769263
Posting Date: 2025-08-11Christie's Hong Kong LtdClient Service OfficerThe RoleThe Client Services Officer represents Christie's to clients and the general public . She/he will be the f irstpoint of contact for our company, providing exceptional customer service to clients, visitors, andemployees at Christie's counter. This role involves managing the f ront of house, back of house supportsuch as handling administrative tasks, and ensuring the smooth operation of daily activities.Specific duties & responsibilities will include but are not limited to
  • 1. Client Services
- Handle general client (internal and external) enquiries across all communication channelsas outlined in Client Service Standards and according to departmental guidelinesincluding, but not limited to, view/auction information, condition, report assistance, saleresults, Christie's.com, Christie's LIVE, Online Auctions, and any bidding and account -related matters.- Provide general inf ormation on Christie's to the public, including inf ormation onforthcoming sales and auction house procedures.- Assist in gathering and recording Client Comments and survey responses.- Liaise with back-of f ice staf f on client visits to ensure comfortable meeting place isavailable upon their arrivals.- Maintain record of catalogue sales and coordinate with Accounts on payment received.- Provide onsite support at Hong Kong Sales and coordinate with Accounts on paymentreceived.- Provide onsite support at Hong Kong Sales and other special events as requested.- Maintain and resh all signage, posters, catalogue displays, within the public spaces,including FOH, Registration and Payments.- Other duties as assigned by Supervisor / Manager
  • 2. Handling Registrations
- Direct communication with clients, creation of new accounts on COS.- Managing all bids/registrations received through all channels.- Follow correct procedures for Anti-Money Laundering and Credit Control for Clients.Liaising with respective teams responsible for this.
  • 3. Post Sale Services
- Handle client enquiries on payment received, outstanding payments or charges, andcollection procedures.- Assist with shipping enquiries f rom clients.The Candidate
  • BA/BS and/or 1-2 years of working experience in client service preferred
  • Ability to lect the image and standards of Christie's in all situations in accordance with Client
Service Standards
  • Ability to work with clients in person and remotely
  • Ability to work professionally and responsibly with all other areas within the business
  • Ability to work well as a team and promote team effectiveness
  • High degree of organization with ability to multi-task, prioritize, and follow up promptly
  • Willingness to accept assignments with positive attitude
  • Desire to learn and take on new challenges with positive attitude
  • Excellent verbal and written presentation skills
  • Commitment to regular and punctual attendance
  • Flexible working hours when required, including evening and weekend sale coverage
  • Excellent general IT skills and ability to learn all Christie's systems
  • Fluency in Cantonese, Mandarin and English

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