Supervisor, Customer Services (Shopping Mall)

Kerry Properties

  • Kowloon Bay, Hong Kong
  • Permanent
  • Full-time
  • 15 days ago
At Kerry Properties, we commit to employing people who are passionate and dedicated. We look for people who always strive for excellence and possess a positive attitude. In turn, we offer our people boundless opportunities in career advancement and realization of their potential.Responsibilities:
  • Provide quality services to the customers and lead the customer services team
  • Ensure the customer services provided is up to the service standard of the company
  • Handle customer enquiries & complaints and cultivate harmonious relationship with customers
  • To coach our service staff to deliver exceptional customer services and provide assistance to them when required
Requirements:
  • Diploma holder in hospitality management or related disciplines
  • Minimum 3 years’ practical experience in customer services field
  • Solid working experience in shopping mall is a must
  • Fluent in spoken and written English and Chinese (Cantonese and Mandarin), other foreign languages is an advantage
  • Proficiency in MS Office
  • Effective communication and interpersonal skills
  • Pleasant personality with helpful, friendly, tactful, patient and proactive character
The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kuok/Kerry Group and its subsidiary/ associated companies. For correction of or access to personal data after submission of the application or enquiries on recruitment matters, please contact Human Resources Department by email to [our mailbox through CTgoodjobs ] mark “Confidential: Personal Data Access/ Correction/ Recruitment Enquiries” on your correspondence. Information on unsuccessful candidates will normally be destroyed after 24 months from the date of application. By submitting an application through Kerry Properties' Career webpage, you are deemed to have consented to its Personal Information Collection Statement.

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