Customer Service Ambassador

Robert Half

  • Central and Western District, Hong Kong
  • $20,000-25,000 per month
  • Permanent
  • Full-time
  • 2 months ago
Job Description:The CompanyOur client is looking for Customer Service Ambassador to join a dynamic team at their Wealth Management company. If you're looking for a role where you can make an impact, showcase your skills, and grow professionally, this might be the perfect opportunity for you.The Role
  • Handle and resolve client's queries through phone and digital channels (live chat, email).
  • Liaise and collaborate with related business units and parties to resolve customers queries.
  • Gatekeeping and Quality Control. Ensure accuracy and compliance of all requests to be completed with good quality standards.
  • Provide first-level investigation to identify the root cause and case owners, propose solution and constructive advice for continuous improvement.
  • Handle Inbound and Outbound calls, facilitate engagement to Sales representative to meet the business target.
Your Profile
  • HKCEE / DSE or above, with IIQE license - 1,2, or 3 is a must
  • Experience in insurance industry or customer services background is highly preferred
  • Experiences in basic policy administration knowledge is a plus
  • Team player, detail-minded and good interpersonal skills
  • Fluent in reading and writing English; native Cantonese speaking
  • Immediately Available is highly preferred
Apply TodayTo apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.Reference No. 67010-0013241236By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Robert Half