Manager/Assistant Manager - People Development

AS Watson Retail (HK) Limited

Sha Tin District, Hong Kong
Permanent
Full-time

9 days ago

AS Watson Group, the world’s largest international health and beauty retailer, is operating over 16,900 stores under 12 retail brands in 30 markets, with over 130,000 employees worldwide. For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.Together with our 12 retail brands including Watsons, Kruidvat, Trekpleister, Superdrug, Savers, Rossmann, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson’s Wine, we set O+O (Offline Plus Online) as the new standard for retail. O+O is more about creating an integrated offline and online experience to better serve customers’ needs through digital transformation, that enables them to shop across any channel, anytime, anywhere. Every day, we work towards a clear purpose: To put a Smile on our customers’ faces today and tomorrow.Our success depends on our people staying ahead of the game. We believe that our attitude to teamwork and our encouragement for your personal growth comes shining through everything we do. We also know that our success as an employer isn’t just about influencing you on why you should join our business. It’s about asking you to imagine where it could take you.Come and join a Winning TeamBe remarkable. Be yourself.Why Should You Join Us?At ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 17,000 stores across 30 markets in Asia and Europe, the ASW family welcomes you…You can enjoy:

Convenient office location, less than 5 min. walk from MTR
Free round-trip lunchtime shuttle bus services to Shatin
Comprehensive Medical and Life insurance coverage, including your spouse and children
Well-equipped Gym inside our office building
Onsite Clinic and Lactation Room

Role Purpose:We are seeking a strategic and forward-thinking (Assistant) People Development Manager to elevate customer service excellence and strengthen product-specialist selling capabilities across our Retail HK Business Units. In this key leadership position, you will oversee the end-to-end design, development, and execution of customer-focused learning initiatives, empowering our Sales Operations teams to deliver exceptional service, articulate product value, and drive customer conversion.A typical day in this Role:

Customer-Centric Training Program Design: Lead the creation and delivery of impactful programs that foster a customer-centric culture and elevate service excellence across all retail touchpoints.
Product & Sales Capabilities Building: Develop and manage targeted learning experiences to deepen product expertise and enhance consultative selling skills for confident, solution-driven interactions.
Facilitate Dynamic Learning: Lead engaging, interactive workshops—both online and in person—that inspire participation, real-time skill practice, and peer learning.
Drive Content Innovation: Refresh and enrich training materials by integrating current retail trends, customer insights, and product advancements.
Cross-Functional Partnership: Collaborate with retail leaders, product teams, and People Team to identify learning needs and co-create high-impact development plans that drive frontline performance and customer satisfaction.
Quality Assurance & Impact Analysis: Oversee quality assurance of QF-recognised programs and leverage data-driven insights to refine training strategies and maximize learning outcomes.

This job is a good fit for You if:

You are an EVALUATOR. You analyze information and ideas both from within and outside the team and study your feasibility in terms of the team’s objectives.
You are a CONNECTOR. You forge deep relationships beyond networking or teamwork. You will find ways to avoid confrontation by employing skillful collaboration.
You are a TEAM PLAYER. Your focus is on the relationships within the team. You are optimistic, energetic and feel energized when working with others.
You are a COLLABORATOR. You explore outside resources and develop contacts that may be helpful to the team. You are high energy and outgoing.

Success will depend on:

Proven experience in people development, retail training, or a related field, with proven success in designing and delivering customer service and sales training programs within retail or similar markets.
Academic background in Human Resources Management, Business Administration, or a related field.
Proficiency in Office 365 and Microsoft Office applications; familiarity with e-learning platforms and digital training tools is a strong advantage.
Professional certifications in training, coaching are highly regarded.
Excellent communication and presentation skills in both English and Chinese
A team player with a positive attitude, capable of working independently and proactively in a fast-paced environment.
Candidates with less experience may be considered for the position of Assistant People Development Manager, based on demonstrated capabilities and potential.

What is holding you back?
Grasp this opportunity and don't let this great chance to shape your life slip away!Apply now!We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group.Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

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