Business Operations Optimization Manager

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Support the team in operations optimization with focus areas of Digitization initiatives, MI Report and internal outsourcing management under Servicing and Transacting department
• Have strong understanding of Group Standards regarding outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Collect and analyse data to identify opportunities in adopting new technology in the market for efficiency save and digitalization
• Drive the KPI of straight-through process (STP) and deliver continuous improvement such as STP ratio, cost saving, cost-to-serve, etc…
• Driving Operation teams on MI and costing improvement and simplification to draw meaningful insight in both cost and efficiency prospective.
• Ensure various Group submissions are delivered accurately and timely
• Have full understanding of Group Standards regarding internal outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• 3-5 years of experience in retail banking operations preferably with expertise in MI and processing hub / outsourcing management
• Able to work independently and attentive to details
• Education Degree holder or above in business administration or related disciplines
• Languages Fluent in English and Cantonese, Good mandarin

• MS Excel and Powerpoint
• Retail Banking Services
• Vendor Monitoring and Control

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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