Technical Delivery Consultant 數碼轉型顧問

ConnectedGroup

  • Central and Western District, Hong Kong
  • Temporary
  • Full-time
  • 12 days ago
Our client is a well-known insurance company in Hong Kong,They are seeking an experienced IT Service Delivery Consultant to join the team. The ideal candidate will have a proven track record in IT service delivery within the insurance industry. This opening would be open to TTPS talents candidates with related experience in the mainland China. This role will focus on optimizing IT processes and systems in core insurance domains. The consultant will collaborate with cross-functional teams to ensure seamless IT service delivery, leveraging best practices from the insurance landscape to support our regional growth.This is a full-time position based in Hong Kong, offered as an initial 12-month contract, with the potential for renewal based on performance.Key Contributions:
  • Assess and optimize IT service delivery frameworks for insurance operations, integrating digital tools such as cloud platforms, automation, AI-driven analytics, and InsurTech solutions to streamline claims processing, underwriting, and policy administration.
  • Partner with internal stakeholders and external vendors to identify digital transformation opportunities, develop tailored service delivery strategies, and align with business objectives such as improving customer retention, reducing claims processing times, and enhancing digital policyholder experiences.
  • Lead the implementation of digital service management platforms to monitor service performance, ensure compliance with SLAs, and enable real-time issue resolution for insurance operations.
  • Drive continuous improvement by leveraging data analytics and digital to identify inefficiencies and optimize workflows.
  • Implement agile and digital delivery methodologies, such as DevOps practices, API integrations, and microservices architecture, to accelerate the deployment of insurance-specific applications and digital services.
  • Collaborate with cross-functional teams, including actuaries, underwriters, and claims to integrate digital solutions.
  • Advise internal stakeholders and team members on digital best practices, fostering a culture of innovation and digital adoption within the organization.
Core Expectations:
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • 8+ years of experience in IT service delivery or consulting, with at least 3 years in the insurance industry and a focus on digital transformation.
  • Knowledge of project management methodologies and tools
Benefits:The Client will offer medical insurance and annual leave entitlement.How to Apply:Interested parties, please contact and send your CV (in WORD Format) to Cass Tse on [email redacted, apply via Company website] for more details. For other available opportunities, please visit www.connectedgroup.comAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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