Data Center Specialist / Facilities Technician / Operator - CK
Classy Wheeler
- Hong Kong
- $12,000 per month
- Permanent
- Full-time
- Manage data center operations
- Ensure our Data Center archive the KPI
- PCI DSS, SOC, ISO27001, ISO14001, ISO9000 & ISO200
- Manage day to day data center operations
- Making roster plan for resources
- Lead a team of DC operators, supervise their job performance and ensuring jobs comply to process and operation procedure
- Making sure services agreed with customers are fulfilled by the team
- Cross checking the quality of services provided by the team
- Work on improvement/enhancement plan for DC operational task when process flaw is identified
- Coordinate with both internal technical support team and external vendors for scheduled and non-scheduled activities
- Ensure our Data Center is operating smoothly and archive the KPI
- Preparing reports for customers and attending customer meetings addressing DCO related matters
- Attending regular customer meeting as defined in the service contract
- Manage data centre operation 7x24
- Assist / carry out Preventive and Corrective maintenance of E&M systems supporting data centre operation
- Perform minor E&M installation works as assigned by supervisory staff
- Escort and monitor E&M contractor’s works
- Review vendor’s maintenance reports
- Handle Daily Patrolling in Data Center
- Prepare operation report, management report and customer report
- To perform ad hoc duties as assigned by supervisory staff
- Shift duty/ Day-to-day support in 7x24 Data Center
- Ensure our Data Center is operating up to standard
- Responsible for day-to-day support in our 7x24 Data Center
- Coordinate with both internal technical support team and external vendors for scheduled and non-scheduled activities
- Ensure our Data Center is operating up to standard by keeping and summarizing the record of the environmental data
- Higher Diploma in Computer Science, Information Technology or related disciplines
- Minimum 5 years experience in data center operations
- In-depth knowledge on data center operations and processes
- Experience in change / incident management
- Experience in audit process such as PCI DSS, SOC, ISO27001, ISO14001, ISO9000 & ISO20000
- A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
- ITIL V3 foundation certification
- Good command of spoken and written English and Chinese
- Experienced in leading a DC operation team working on shift
- Able to articulate and reason with customers on arising matters
- Form 5 or above, Diploma in Mechanical/Electrical Engineering/Building Services Engineering is highly preferred.
- Holder of Registered Electrical worker license Grade B. Grade C and/or H is an advantage.
- 2 - 3 years' experience in Building Services/ Facilities Management industry
- Experience in Data Center / Telecommunication industry is an advantage
- 7 x 24 Shift Duty is required
- Higher Diploma in Computer Science, Information Technology or related disciplines
- Experience in IT related field is preferred
- Initiatives to learn with positive attitude and responsible
- A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
- Good command of spoken and written English and Chinese