IT Service Desk Technician, Leading Financial Group

Pinpoint Asia

  • Hong Kong
  • Permanent
  • Full-time
  • 21 days ago
Our client, a leading financial group, is looking for an IT Service Desk Technician to support the regional office.Responsibilities
  • Provide first- and second-line support for hardware, software, and network issues, resolving service desk tickets efficiently.
  • Administer Microsoft Intune and Azure Active Directory for device management, security policies, and user access control.
  • Manage and troubleshoot Azure Virtual Desktop (AVD) and AWS Workspaces, ensuring optimal performance of cloud-based virtual desktop environments.
  • Oversee installation, configuration, and maintenance of hardware (laptops, desktops, peripherals) and software applications, ensuring compliance with company standards.
  • Deliver clear, concise end-user support and training in English, addressing IT queries and enhancing user proficiency.
  • Diagnose and resolve technical issues promptly, escalating complex cases as needed, and maintain detailed documentation.
  • Collaborate with regional IT teams to implement updates, patches, and improvements, ensuring minimal disruption.
  • Support cross-border initiatives, aligning with best practices for consistent service delivery.
Requirements
  • 2+ years in IT support, service desk, or workplace engineering roles.
  • Proven experience with Microsoft Intune, Azure AD, or similar endpoint management platforms.
  • Hands-on expertise in Azure Virtual Desktop (AVD), AWS Workspaces, or cloud-based virtual desktop environments.
  • Strong skills in hardware and software management, including troubleshooting and deployment.
  • Excellent English communication skills (written and verbal) for regional team and end-user interactions.
  • Proficiency in IT service management tools (e.g., ServiceNow, Jira Service Desk).
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Preferred certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate or AWS Certified Cloud Practitioner.
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