Customer Service Supervisor (Showroom / Retail shop)

Shun Hing Technology Co Ltd

  • Hong Kong
  • Permanent
  • Full-time
  • 15 days ago
Established in 1985, Shun Hing Technology Co., Ltd., (SHTEC) is one of the member of the Shun Hing Group. SHTEC is always dedicated to offering integrated professional service and experience to customers with a wide range of solutions. SHTEC specializes in the fields of workplace automation, telecommunications, professional audio and video systems, cold chain, and even healthcare & wellness solutions in recent years.SHTEC strives for preeminence, with a focus on navigating the rapidly-changing market and new technology, we have been responsive and perceived to shifts in the marketplace in order to keep up with the latest market trend. Hence, SHTEC has been expanding into emerging markets by means of marketing strategies and leveraging the latest technologies such as IoT, Electric vehicle, and e-commerce solutions. SHTEC is confident in being the first-mover to continually evolving with new market trends.Principal Accountabilities/Key Tasks- Customer Engagement: Respond to daily customer inquiries promptly with professionalism, ensuring a positive experience for every customer.- Experience Centre Management: Oversee the daily operations of the Experience Centre, maintaining a welcoming and efficient environment.- Product Demonstrations: Provide engaging demonstrations of our products to customers, while actively gathering and analyzing their feedback for continuous improvement.- Sales Monitoring & Reporting: Track daily sales activities and generate reports to support team performance and decision-making.- Administrative Support: Assist the department with various administrative tasks to ensure smooth operations. Streamline workflows and enhance overall efficiency.- Marketing Support: Participate in marketing initiatives, including tradeshows and exhibitions, to promote our brand and engage with potential customers.Person Specification- Post-secondary in Business, Customer Service or related area- 6 years relevant experience with 2 years supervisor level- Strong communication & interpersonal skill, ability to communicate with different customers and external parties.- Hands-on experience on Customer Services- Teamwork, multi-tasking and good time management- Self-initiative & Good team player(Opening Hours: Monday to Friday - 9:00 am to 7:00 pm
Saturday - 10:00 am to 4:00 pm)Benefits:
  • Tremendous job satisfaction
  • Five-day work week
  • Energetic working environment
  • Birthday leave
  • Medical insurance
  • Training subsidy
  • Staff purchase benefit
  • Good career prospect
Please apply with full resume, present and expected salary to the Human Resources & Administration Division by click 'Apply Now'. For Details, please contact our recruitment hotline 63963818 via phone or Whatsapp.Data collect will be used for recruitment purpose only. It may be transferred to other companies of the Group to see if suitable vacancies arise. Applicants not contacted within 6 weeks may consider their application unsuccessful. The information will be destroyed.

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