Customer Service Officer

ASK IT Limited

  • Hong Kong
  • Permanent
  • Full-time
  • 18 hours ago
People．Effectiveness．Sharing“IT x HR" is the identity of ASK IT Limited. We take care everything about Human Resources in IT Industry. Building effective IT x HR solution makes us happy. But what makes us happiest is knowing that we make life better for our colleagues and clients. We believe work should be an outlet for greatness. If we can free up your time to do great work, everybody wins.Responsibilities:
  • Handle customer inquiries via phone and email, providing clear and professional responses.
  • Assist customers with issues related to EV charging and the new billing system, escalating complex cases when necessary.
  • Provide guidance on the use of charging stations and billing processes to enhance customer satisfaction.
  • Document customer interactions and feedback to support continuous service improvement.
  • Work with internal teams to resolve operational or technical issues affecting customers.
Requirements:
  • Previous customer service experience, ideally in technology or energy-related fields.
  • Excellent communication skills in English and Cantonese for effective phone and email interactions.
  • Ability to work independently and proactively in a small, fast-paced team environment.
  • Quick adaptability to new systems, including the company’s updated billing platform.
  • Strong problem-solving skills and attention to detail in addressing customer needs.
.***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

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