The CUHK Medical Centre Limited (CUHKMC) is a non-profit, private teaching hospital wholly owned by The Chinese University of Hong Kong (CUHK). With a social mission to bridge the service gaps between private and public healthcare in Hong Kong, CUHKMC is dedicated to offering quality healthcare service at affordable and transparent package prices. We provide a full range of medical services. Our healthcare team works in an integrated and holistic manner to promote wellbeing of patients.To cope with the development of the hospital, we are looking for high caliber talents with passion and creativity to join our professional team. Together we will contribute to pioneering solution in healthcare, maximising the values to our patients, stakeholders and the community; and enabling a sustainable future. If you are looking for long-term career development opportunities and a fair, open and supportive workplace to unleash your full potential, please join us for a meaningful and rewarding career journey!Key ResponsibilitiesHandle admission registration and related documents, verify insurance documents for direct billing and coordinate with other departments for patient needsHandle appointment bookings and respond to general enquiries by phoneServe as a hospital ambassador by greeting and escorting VIPs and customers, providing high-quality face-to-face customer services, and providing information about the hospital’s facilities and services to patientsPerform office administration tasks, including purchasing office supplies, maintaining document records, and completing various general clerical dutiesPerform any other duties (in the capacity as Customer Service Officer) as assigned by supervisor(s) from time to timeShift duty and rotation of customer service units are requiredJob RequirementsHolder of a Diploma in Health Management, Hospitality Management or Customer Service related disciplinesAt least 2 years’ customer service experience preferably in health care, medical insurance industry or hospitality industryDemonstrates good communication, customer services, interpersonal and problem-solving skillsExperience in complaint handling is preferredDetail-oriented, positive attitude and self-motivatedResponsible, able to work under pressure and handle multi-task independentlyGood command of both spoken and written English and Chinese, including MandarinProficient in MS Office applicationsWilling to rotate to different business unitsCompensation and Employment TermsWe provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.Application DeadlineOngoingPersonal Information Collection StatementData collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be kept for a period not more than 12 months from the application closing date, and will be destroyed thereafter.