Leading_HK_Bank: Part Time Fraud Protection Specialist (120 per hour, 12month)

Manpower

  • Hong Kong
  • Temporary
  • Part-time
  • 18 hours ago
Leading_HK_Bank: Part Time Fraud Protection Specialist (120 per hour, 12month)
  • 15 days Annual Leave
  • working location : Hong Kong Island is preferred
  • Previous banking experience is preferred but not a must
The Bank’s Global Banking business provides a broad spectrum of financing solutions to large corporations and financial institutions. As a strategic financial partner to corporate customers, The Bank offers a comprehensive range of products and services including bilateral and syndication loans, project financing, property development financing, property investment loans, working capital financing, trade financing, cash management and treasury products.Principal Responsibilities:
-To handle victim/potential victim of fraud and raise suitable questions with the customers to probe the purpose and nature of the transactions concerned;
-To assess whether the explanation provided is commensurate with bank knowledge of the customers' profile, given the circumstances;
-In an event where the customers decide to proceed with transaction regardless of alerts/advice from the bank, the specialists should consider taking further mitigating measures, such as to temporarily halt the transaction or to request assistance from LEA( e.g. police).
-To provide immediate professional advice to customers who suspect they have been defrauded
-Coordinate and communicate with various internal and external stakeholders including Police on fraud related issues
-Understand the latest/active fraudulent activities in the market and reduce/avoid fraud losses for customers through your valuable work
-Promote and foster good culture on fraud awareness and prevention(2) Requirements:
-Min. 2 years of work experience in fraud or customer service preferably in bank industry
-High-level of customer centricity mindset with dedication to deliver exceptional quality services for customers
-Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage
-Strong communication and problem-solving skills
-Saturday work required.
-Candidates require to commit at least mins. 40 hours per month and attend 2 weeks full time training session upon join bankIf you are interested in this role, click “Apply”Type: Part-TimeCategory: Retail Banking - No Selection RequiredReference ID: 117-030420151-LLDate Posted: 03/09/2025Powered byFollow Us© ManpowerGroup Greater China Limited
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