Customer Care Manager (Thai speaker)

Odoo

  • Sai Ying Pun, Hong Kong
  • Permanent
  • Full-time
  • 9 days ago
Ready to transform a business and make an impact? Apply now and build the future with us!Join Odoo, a growing ERP software company with a​ cutting edge product, a huge global community, as well as a fun and exciting work environment.​Users of Odoo16,000,000​Company Growth:75% YoYTeam / Company Size:16 / 336About OdooWith a mission to enhance the efficiency and performance of every business, Odoo offers all-in-one open-source software covering 70+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. It's flexible for businesses of all scales and industries, and with a more affordable price. Odoo effortlessly becomes the preferred choice for entrepreneurs across the globe.Join us in transforming education across the APAC region! We're seeking a dynamic, creative, and proactive Education Program Officer to expand the Odoo Education Program to more educational institutions and push it to new heights.ResponsibilitiesJoin a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. As an Customer Care Manager in our Customer Success Team (Direct), you'll be responsible for our existing customer portfolios. You'll be handling your own portfolio of different companies within the APAC region using Odoo as a software solution for their business processes. The companies you'll be in touch with are end-customers of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers, to partner with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team.Your tasks include but are not limited to:
  • Managing a portfolio of +/- 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
  • Facilitating the successful onboarding of new customers
  • Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
  • Supporting our Sales Team by identifying opportunities of development
Job Complexity:RatingPersonal Evolution:Rating​Variability of the Job:RatingRatingTechnical complexityRatingOverachieving Possibilities:RatingNICE TO HAVE
  • 1 - 3 years relevant experience in customer service, customer care, and/or account management
  • Immediate Availability
VALUES
  • You are able to work in a fast-paced start-up environment with a hands-on attitude
  • You are open-minded and can react to change with agility
  • You are a quick and autonomous learner
  • You have an entrepreneur mindset and are not afraid to take appropriate initiatives
  • Willing to contribute to great company culture
​MUST HAV​E
  • Bachelor degree or higher
  • Bilingual (English + Thai)
  • Highly organised and autonomous
  • Excellent communication skill
  • Problem solving attitude
Time offSponsored EventsWork-life BalanceEat & Drink15 days of annual leaves, compensation leaves, sick leavesFriday happy hours, great team buildings, sports activities, company dinnersFlexible working hours, work from home benefitCoffee, tea, fruit and snacks are provided at all timeInsurance BenefitGratuityCompany CultureGreat LocationMedical, dental, mental and life insurance providedEnd-of-year paymentYoung, dynamic and international environmentOpposite of MTR exit A2, Sai Ying PunWatch. Feel. Apply.See how we support our people's growth and celebrate success.Want to see what you'll sell?See how our software transforms daily business operations.With Odoo, you can customize your salary package.CommunityOpen SourceServicesAbout us
EnglishOdoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Odoo