Senior Customer Care Manager (Food/ FMCG)

Streamline Consultancy Limited

  • Central, Hong Kong
  • Permanent
  • Full-time
  • 20 hours ago
Recruiting the Right People. Streamline is a recruitment consultancy firm with a fast growing presence in Hong Kong. As executive partner, we introduce job roles which are most interesting to you. As business partner, we provide committed workforce solutions by helping our corporate clients to find the right candidates.With passion, we provide quality recruitment services in our core practice of Consumer across a broad spectrum of job functions including Retail Operations, Sales and Marketing, IT, Finance and Accounting, Human Resources and Merchandising. We specialize in servicing all levels of employment on permanent and contract basis.Our client is a well-known MNC, they are currently seeking a strategic and experienced professional to lead their corporate affairs team.Responsibilities:-Corporate Affairs & Public Relations
  • Develop and implement corporate affairs strategies to enhance brand reputation and stakeholder trust.
  • Manage media relations, public statements, and corporate messaging.
  • Represent the company in industry forums and regulatory discussions.
  • Monitor and respond to policy developments in HK, Macau, and China.
-Crisis Management
  • Lead crisis response planning and execution across all markets.
  • Coordinate cross-functional teams during product or reputational incidents.
-Consumer Care Oversight
  • Supervise and support Centre Care Managers for HK/Macau and Cross Border.
  • Ensure high-quality, compliant, and empathetic consumer service delivery.
-Stakeholder & Regulatory Engagement
  • Build relationships with government bodies, NGOs, trade associations, and healthcare professionals.
  • Ensure alignment with regulatory requirements across CBEC and local markets.
-Team Leadership & Development
  • Foster collaboration between corporate affairs and consumer care functions.
  • Provide coaching, performance feedback, and career development support.
Requirements:
  • Bachelor’s degree in Communications, Public Relations, Business, or related field.
  • 10+ years of experience in corporate affairs, public relations and consumer care, preferably in Food, nutrition, healthcare or FMCG sectors.
  • Proven experience in crisis management, stakeholder engagement, and media handling.
  • Strong understanding of China’s regulatory and consumer landscape.
  • Experience working with cross-functional and cross-border teams.
  • Good leadership, communication and interpersonal skills.
Interested parties please submit your application with your full resume in word format.All information collected will be treated in strict confidence and will be used solely for recruitment purpose.

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