Function One Computer ServicesFunction One Computer Services was established in 1999. We're a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT. We have set up our offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Foshan, Shanghai, Taipei, Singapore and Philippines.We have a very energetic and relaxing team and environment. If you want to join an IT company with the expertise and offering of the most holistic solutions and services, where your unique talent and value will be recognized, Function One Computer Services will be your choice.What are you waiting for? Move your career forward and join us!https://www.f1.hkJob Highlights :Join an ambitious technical services team to provide premium IT services to international enterprise customersExperience on enterprise grade deskside support, Microsoft 365 and all IT workplace systems5 day work, excellent career prospectResponsibilities :Perform on-site works on IT support cases and project related works including site inspection and equipment setupCoordinate IT projects and related technical issue troubleshooting/service transition documentationConduct root cause analysis and problem investigationsDiagnose and resolve IT support cases escalated from frontline Service Desk TeamEscalate to/collaborate with senior level experts/product manufacturers if necessaryRequirements :Minimum 2 years experience on IT support and endpoint managementCertificate holder in computer science or information technology is an advantageExperience on supporting endpoint devices of different operating system including Windows, iOS, MacOS platform devicesBasic knowledge on Microsoft 365, Teams, Sharepoint, OneDrive, ZOOM, Teamviewer, ServiceNowGood interpersonal and communication skills in both written and spoken English and ChineseAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.