
Technical Support Engineer (TST, POS, over $20K)
- Yau Tsim Mong District, Hong Kong
- $20,000 per month
- Permanent
- Full-time
- Provide daily health check, and on-site support for the Ticketing terminal, Ticketing Kiosk, retail shop POS, and F&B shop POS, including the device health check, diagnosis, and execution recovery procedures
- Investigate system issues or incidents, mitigate the issue, and document the root cause and solution
- Prepare, set up and support hardware & software/applications for pop-up ticketing / POS counter
- Raise, coordinate and implement change request
- Bachelor’s degree or above in Computer Science or related subjects
- At least 1-2 years' experience in IT industry
- Fluent in Cantonese, English and Mandarin.
- Experience in application support and troubleshooting is a bonus
- Experience in supporting ticketing terminals, kiosks, or POS systems is a bonus
- Basic knowledge of various operating systems and networking technologies
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