Customer Service Executive (Toys Department)

Tsuen Wan, Hong Kong
Permanent
Full-time

4 days ago

About TÜV RheinlandTÜV Rheinland stands for safety and quality in virtually all areas of business and life. The company has been operating for more than 150 years and ranks among the world’s leading testing service providers. It has more than 25,900 employees in over 50 countries and generates annual revenues of more than 2.71 billion euros. TÜV Rheinland’s highly qualified experts test technical systems and products around the world, support innovations in technology and business, train people in numerous professions and certify management systems according to international standards. In doing so, the independent experts generate trust in products as well as processes across global value-adding chains and the flow of commodities. Since 2006, TÜV Rheinland has been a member of the United Nations Global Compact to promote sustainability and combat corruption.For more information, you are welcome to visit our website at http://www.tuv.com/Job Descriptions

To manage assigned accounts with professional advice and immediate response
Achieve customer satisfaction through dynamic and effective client relationship management skills
To handle quotations, enquiries, project status and complaints and from clients
To communicate with operation teams, technical teams, laboratories to ensure the project completed on schedule
Explore and increase accounts business potential
To perform any ad hoc tasks assigned by supervisors

Job Requirements

Diploma or above in Science/ Chemistry or related disciplines
Working experience in customer services or TIC industry in highly preferred
Self-motivated, outgoing and able to work under pressure
Customer oriented, strong interpersonal and communication skills
Good command of written and spoken Cantonese, English and Mandarin
Immediate available is an advantage
Candidate with less experience will be considered as Customer Service Coordinator

Other Benefits

Public Holidays
Double Pay and Performance Bonus
Medical, Dental and Life Insurance
Annual Leave, Service Anniversary Leave, Maternity Leave, Paternity Leave, Marriage Leave, Compassionate Leave
Company Outing Allowance
Long Service Award
Festival Bonus and Special Gratuity
On-the-job training as well as Training Sponsorship/ Subsidies

All information received will be kept in strict confidence and used for employment purpose only. Applicants who are not invited for interview within 5 weeks may assume their applications unsuccessful and their data will be retained for 6 months for other suitable vacancies in our organization and thereafter destroyed.

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