Duty Manager / Front Desk Supervisor

• Caring - energizes and show our care
• Commitment - pledge to service with actions ensuring the effect
• Communication - active listening with proactive responses
• Create Impression - an impression with a smile will last forever
• Engaging - interacting with customer to improve relationship
• Innovative - thinking outside the box to improve shills and products
• Passion - loving your job that create self-fulfillment
• Responsibility - taking the action in exceeding customer expectations
• Service Attitude - a learned behavior to make things right from beginning
• Teamwork - together we shall be more efficient and productive

• Assist the F.O. Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;
• Provide and ensure efficient and quality front line guest services at all time.
• Respond and resolve guests’ enquiries and complaints;
• Handle all emergency situations in accordance with hotel policies and procedures;
• Build and maintain a strong and positive relationship with guests and colleagues
• Applicants with less experiences in Front Office can be considered as Front Desk Supervisor / Front Desk Agent (Fresh Graduate are considered)

• Holder of Diploma or above in Hotel Management or equivalent
• Minimum 3 years' supervisory experiences in similar capacity
• Guest oriented and attentive to guests' needs
• Good communications and leadership skills with outgoing personality
• Good command in spoken and written English and Chinese

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