IT Helpdesk Support (Bloomberg)
- Quarry Bay, Hong Kong
- $30,000-45,000 per month
- Permanent
- Full-time
We are seeking a proactive and customer-focused IT Helpdesk Support Analyst to join our dynamic IT team at a leading insurance firm. The successful candidate will be responsible for delivering Level 1 and Level 2 IT support to our investment management business users, with a strong focus on Bloomberg terminals and other trading/investment applications. This is a critical floor support role that ensures high availability and smooth operations of technology.The Role
- Provide Level 1 & Level 2 desktop support to investment management floor (Bloomberg terminal)
- Install, configure, and troubleshoot Bloomberg terminals, including software updates, permissions, and hardware issues.
- Offer go-live support for system rollouts and user onboarding within the investment department.
- Address and resolve general queries, incidents, and service requests related to desktops, laptops, mobile devices, and investment applications.
- Collaborate with application teams and vendors (e.g. Bloomberg support) for escalations and advanced troubleshooting.
- Maintain and track inventory of IT assets, including Bloomberg keyboards, terminals, and monitors.
- Perform basic network and connectivity troubleshooting (e.g. LAN, VPN, Bloomberg private lines).
- Document issues, resolutions, and processes in the ITSM platform
- Support audio/visual setup for meetings, investment committee calls, and video conferences.
- Ensure compliance with company security policies and best practices in all support activities.
- Participate in after-hours support and critical incident handling during investment hours as needed.
- 3-6 years experience, preferably with exposure to investment management / asset management / trading floor environments.
- Hands-on experience with Bloomberg Terminal installation, configuration, and user support.
- Strong knowledge of Windows OS (10/11), Microsoft Office 365, and Active Directory troubleshooting.
- Familiarity with market data systems, financial applications, and investment-specific tools.
- Excellent troubleshooting skills, particularly in desktop, laptop, printer, and mobile device support.
- Strong interpersonal and communication skills; ability to support high-pressure users in time-sensitive situations.
- Strong English and Cantonese language skills.
To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.