Assistant Restaurant Manager (Hotel Services - Western Cuisine)

• Assist the Restaurant Manager to oversee the day-to-day operations of the outlet to achieve customer service and financial goals.
• Ensure that all safety and sanitation levels are upheld in accordance with all local regulations.
• Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences.
• Handle all guest inquiries and complaints in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Train the team on order taking, menu knowledge, proper selling and techniques.
• Maintain constant supervision of associates regards to performance, product knowledge and grooming.

• Minimum 5 years of relevant supervisory experience in restaurant, with at least 2 years in similar capacity (preferably with expertise in buffet and Western cuisine, and in a high volume restaurant with over 200 seats).
• Proven managerial abilities in people management, strategic planning and decision making.
• Possess strong interpersonal and problem solving abilities.
• Qualification of Hygiene Manager is preferred. Knowledge in different systems for operations (such as TMS, Kronos and Opera) would be considered as added advantages.
• Strong sense in business acumen and food & beverage market trends.
• High standards of professional manner with exceptional communication and presentation skills.

The Walt Disney Company