Production Support

Hong Kong
Permanent
Full-time

21 days ago

Be the frontline engineer supporting high-impact research platforms used by financial analysts and global sales teams.
Resolve critical issues in real time, optimize system availability.
Liaise directly with stakeholders—research teams, vendors, and global support squads.

Production SupportYou will be supporting the platform that is used by research analysts to publish research reports, market recommendations, and other financial insights. The system manages multiple applications that facilitate workflows for different processes. It integrates with various systems and websites, allowing clients to access research reports.ResponsibilitiesProvide front-office sales application support (functional/technical), collaborating with vendors and global teams for seamless delivery.Lead QA testing, support UAT, and manage deployments/upgrades.Analyze business needs, propose solutions, and assist in project rollouts with clear stakeholder updates.Resolve production issues and user requests promptly, coordinating with cross-functional teams.Monitor system performance to ensure high availability and reliability.Adhere to ITIL practices for incident and change management.Participate in on-call rotations, including shifts/weekends as needed.RequirementsApplication support experience (Linux/Unix, Windows, SQL, Java, Oracle)Knowledge of Dynatrace/Geneos is a plus.Fluency in English and ChineseSTEM degree with strong communication skills.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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