Guest Service Agent

Tsim Sha Tsui, Hong Kong
Permanent
Full-time

9 days ago

Mondrian is a way of travel.With its groundbreaking design and progressive programming, it is a “must-visit” destination for locals and travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, known for innovation and creativity. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. At Mondrian, anything you want is yours—and we do it with an international level of service, everywhere.Award winning Mondrian Hong Kong is the companies first opening in Greater China featuring 324 guest rooms and suites, two unique F&B outlets, In Room Dining, Art Space and RoofGarden.Part of Ennismore, a joint venture with Accor, and the world’s fastest-growing lifestyle hospitality company, comprising 17 brands and 2 independent F&B groups. 160+ open hotels with 100+ in the pipeline, and 500+ restaurants and bars with 400+ in the pipeline.We Offer

Superior remuneration and benefits
Medical Benefits
Annual Bonus and Incentive Plan
Travel benefits
F&B Discounts
Laundry and Phone Allowance
Inclusive work space
Flexibility at the workplace
Fast growth Opportunities

Who we are looking for?We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.What will you do?

Complete check in and check out process efficiently and anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
Answer guest e-mails and ensure that it is processed according to procedure and in a timely manner.
Provide the highest standard of customer service, striving to go extra mile at all times by being Intuitive, Refined and Engaging.

Knowledge & Skills

Excellent communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds.
Ability to work in a fast-paced environment, including weekends, holidays, and overnight shifts.

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