Assistant Customer Service Officer / Customer Service Assistant

Tsim Sha Tsui, Hong Kong
Permanent
Full-time

4 days ago

Founded in 1901 as a Danish security company, the ISS Group has become one of the world’s largest facility service groups. Together with more than 480,000 employees in over 74 countries, ISS Group’s focus is to provide integrated property and facility services in the commercial, residential and industrial sectors.Our Hong Kong-based ISS Facility Services Limited employs more than 15,000 staff and is one of the largest integrated property and facility services companies in Hong Kong. To cope with our rapid expansion in Hong Kong, ISS Facility Services is seeking high caliber candidate to fill the following position.ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.Responsibilities

Provide quality services to customers and handle customers' enquiries / complaints at the reception counter
Provide administrative support to management office including filing and data input etc.
Monitor the performance of the service contractors
Provide support for system administration
Assist in-mall daily operations such as promotions and events
Perform ad-hoc duties if required

Requirements

Candidates with one year or more of relevant customer service experience will be given priority
Proficient in computer operations
Able to speak fluent Cantonese and English
Possess good written skills in both Chinese and English
Form 5 education level or above

Why ISSSince our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.ISS is a Place to Be You.Be who you are. Become what you want. Be part of something bigger.Become more. Become ISS.How you’ll applyApply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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