Senior Manager, HR Service Delivery

Hong Kong
Permanent
Full-time

6 days ago

John Swire & Sons (H.K.) LimitedA highly-diversified and global corporation, the Swire Group's businesses encompass property, aviation, beverages and food chain, as well as marine and trading & industrial activities. Its core businesses are mainly focused in Asia, with its key operations in Hong Kong and the Chinese Mainland. Within Asia, Swire's activities come under the Group's publicly quoted arm, Swire Pacific Limited, which is the largest shareholder in two Hong Kong listed companies: Swire Properties and Cathay Pacific Airways.John Swire & Sons (H.K.) Limited is the holding company of the publicly-listed conglomerate, Swire Pacific Ltd. Our Poeple Department is now inviting candidates to apply for the following position:Senior Manager, HR Service DeliveryThis role leads the HR Service Delivery (“HRSD”) team in delivering high-quality, personalised HR services to top management and head office employees. This role manages all routine HR transactions and queries, including global mobility services for international assignments, and oversees vendors for HRSD to ensure service quality and cost effectiveness. With a strong understanding of HR processes, this role drives continuous improvements in process efficiency and user experience.Responsibilities:HR Service Delivery

Design and deliver exceptional user experience provided by the HRSD team for the target employee population in the organisation for inquiries and transactional support
Identify workforce challenges and opportunities, and lead enhancement initiatives to improve HR services' effectiveness and efficiency in alignment with the operating model
Maintain employment contracts, templates, policies, processes, metrics, and measures to ensure compliance with operational, legislative, and regulatory requirements
Ensure HR administration related communications are effective and appropriately escalated
Lead and develop the HRSD team to prioritise customer experience, quality of information and timely responses
Manage specific benefit processes for senior management, such as club memberships and school debentures

Global Mobility Services

Oversee visa and mobility-related services for employee movements, including shipments, travel, and relocation
Provide guidance on tax equalisation arrangements to our internationally mobile workforce
Monitor and enforce vendor contracts to ensure all service level agreements are met

Others

Ensure compliance with data privacy laws across regions to minimise risks
Plan, project-manage and communicate policy changes from other HR teams
Utilise analytics to identify barriers and implement design-thinking solutions
Support the General Manager, Group Rewards and HR Service Delivery on any additional projects as required

To be successful in this role, you must have:

A minimum of 12 years' relevant experience, demonstrating a proven track record of close collaboration with top management in a multinational organisation in an HRSD lead or similar HR lead roles
Strong expertise in senior stakeholder management, with the ability to influence and collaborate with diverse levels in a global, matrixed environment
Excellent vendor management skills
A highly developed customer focus and an employee experience-based mindset for service delivery
Significant ability to lead, engage, develop and upscale the HRSD team
Experience driving process excellence and continuous improvement
Demonstrated familiarity with processes in mobility and visa services, as well as comprehensive knowledge of Hong Kong labour laws and tax equalisation arrangements
Excellent communication skills in both written and spoken English and Chinese

Application:
At Swire, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.Application deadline: 26 September 2025We offer a competitive package to the right candidate. If you meet the qualifications and are interested in this position, you can send your application by clicking 'Apply Now'. We will contact all shortlisted candidates.The Swire group is an equal opportunity employer. All applications will be used exclusively for selection purposes and handled confidentially by authorised personnel only. Your application may also be considered for other suitable positions within the Swire group (please indicate clearly on your application if you would not like to be considered for other positions within the group.) Following the data privacy ordinance, all unsuccessful applications will be destroyed after an appropriate time.

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