Customer Service Officer

• Deliver high-quality customer service across various channels, including phone, email, online chat, and social media.
• Address customer requests and effectively resolve complaints to ensure a high level of customer satisfaction.
• Identify and pursue business opportunities through cross-selling and outbound calls to meet sales targets and other business objectives.
• Assist in general operations within the centre, contributing to a smooth and efficient daily workflow.
• Ensure all daily operations adhere to regulatory and compliance requirements, consistently meeting quality and service standards.

• Excellent communication and interpersonal skills.
• 2 years of call centre experience in financial industry
• Flexibility to work various shifts, including evenings and weekends.
• Fluent in both spoken and written English, Cantonese and Mandarin
• Immediate availability or a short notice period preferred

Morgan McKinley