Manager, Operational Resilience

AXA Hong Kong and Macau

  • Hong Kong
  • Permanent
  • Full-time
  • 12 days ago
About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).About AXA Hong Kong and MacauAXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).Responsibilities:To lead the AXA Hong Kong vision for operational resilience to protect our stakeholders by securing our physical and information assets, managing our security risks and enabling business strategies in an efficient and effective way, fully supported by executive leadership and underpinned by all AXA employees.To ensure a coordinated response to security threats, enable consistent risk decisions and to maintain sustainable security capabilities integrated with the business.Major Responsibilities
  • Monitor the ongoing Operational Resilience (OR), Business Continuity Management (BCM) and IT Service Continuity Management (ITSCM) against AXA Standards
  • Contribute to applying continuous updates / improvements to meet compliance requirements
  • Act as the BCM Lead in coordinating with business the ongoing maintenance of Business Continuity Plans (BCP), such as the scenario of Massive IT Outage, Unavailability of critical 3rd parties
  • Develop and lead training courses for awareness and understanding of OR, BCM, Business Impact Analysis (BIA) and BCP maintenance
  • Lead the design and implementation of ransomware response initiatives, focusing on a fast technical response in terms of containment, eradication, and recovery during ransomware incidents.
  • Ensure a coordinated response to security threats and enable consistent risk decisions while maintaining sustainable security capabilities integrated with the business.
  • Ensure relevant training for the Crisis Management Team (CMT)
  • Assist in Vendor Security Assessment/ Due Diligence (VSA/ VSDD)
  • Define and document project plans, action plans, anticipate roadblocks and propose solutions
  • Lead projects relating to business process design, systems integration and risk analysis to identify and address business continuity weaknesses
  • Collaborate with departments to mitigate identified risks and enhance operational resilience strategies. Perform market research on the latest trends in security system implementation and provide solution to any possible security threats
  • Provide local oversight to ensure Facilities Services are in place and specific plans are developed and executed
  • Formulate and execute innovative ideas to improve operational efficiencies with close monitoring in budget
Qualifications:
  • Degree qualified, preferably in Business, IT/Engineering or related disciplines
  • 5+ years' experience / background in in Operational Resilience & BCM is essential
  • BCM professional qualification advantageous such as CBCP, CBCI etc.
  • Good Business Impact Analysis (BIA) skills
  • Experience in IT Infrastructure & disaster recovery highly advantageous
  • Experience in Customer Service Operations advantageous
  • Able to communicate to all levels of the organization, including technical concepts to non-technical audiences
  • Effective verbal and written communication skills in both English and Chinese

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