Desktop Support Engineer

• Installing, configuring, and maintaining desktop hardware and software systems.
• Diagnosing and rectifying issues related to hardware, software, and network functionality.
• Offering technical assistance to users both remotely and on-site.
• Preparing and configuring new computers and peripherals.
• Supporting physical and virtual meeting arrangements, including platforms like VooV etc.
• Ensuring secure and reliable system operations by deploying and managing antivirus and other solutions.
• Conducting routine system updates, patches, and data backups.
• Keeping records of hardware and software inventory.
• Logging support activities and solutions in a ticketing system.
• Contributing to IT projects as needed.

• Minimum 2-3 years in desktop support or a similar capacity, preferably within a large-scale organization.
• Proficient in Windows OS platforms.
• Well-versed in Microsoft Office and other standard software tools.
• Skilled in diagnosing and repairing hardware issues.
• Competent in managing computer setups and configurations
• Acquainted with networking protocols, such as TCP/IP, and fundamental networking concepts.
• Experienced in configuring and troubleshooting virtual meeting tools.
• Experienced in utilizing antivirus and other endpoint security systems.
• Fluent in Cantonese is a must, and capable in Mandarin and English.
• Excellent communication and interpersonal abilities.
• Adept at working independently as well as collaboratively.
• Strong problem-solving and analytical skills.
• Proactive, customer-focused, and approachable with a service-oriented mindset.
• Able to Overtime when necessary
• Immediately available is preferred

• Higher Diploma or above in Computer-related disciplines

Adecco