Concierge (West kowloon)
- West Kowloon, Hong Kong
- Permanent
- Full-time
Posting Date: 2025-09-04Jones Lang LaSalle LtdConcierge (West kowloon)Job descriptionThe Concierge serves as the first point of contact for visitors and provides professional, welcoming service at facility reception areas. This role manages visitor flow, handles inquiries, coordinates meeting spaces, and supports general administrative functions while maintaining a positive impression of the venue.QualificationsEducation and ExperienceDiploma/Higher Diploma in any discipline (MUST)At least 2 years of relevant experience in customer service environmentPreferably from property management, facilities management, hotel, or customer service industriesSkills and KnowledgeGood command of written and spoken English and Chinese (including Cantonese and Putonghua)Excellent customer service and communication skillsProficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese word processingPersonal AttributesCheerful and welcoming demeanorProactive approach to serviceWell-organized with attention to detailAbility to work independentlyPleasant personality with strong people skillsKey ResponsibilitiesDuty roster ( 08:00-17:00, 10:00-19:00, 13:00-22:00, total 3 shift)Greet and guide visitors in a warm and professional mannerCoordinate with stakeholders including Authority employees and tenantsMaintain a presentable, tidy, and organized reception areaHandle visitor registration, requests, inquiries, and complaintsProvide information about the venue and available servicesAnswer and direct incoming calls in a polite and efficient mannerRespond to visitor inquiries professionally and accuratelyRelay messages to appropriate staff membersMaintain clear communication with facility departmentsAdminister meeting and conference room bookingsCoordinate with courier companies for outbound mail and parcelsProcess carpark redemption for visitorsProvide general administrative support as neededEnsure compliance with management regulations and requirementsReport any security concerns or unusual activitiesMaintain visitor logs and access records as requiredAssist with registration for events and meetingsDirect attendees to appropriate venuesSupport event logistics as neededCoordinate with event teams during special functions
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