Manager, Relationship Management - Hang Seng Bank (HK)

HSBC

  • Mong Kok, Hong Kong
  • Permanent
  • Full-time
  • 13 days ago
Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.Customer Contact CentreHang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Manager, Relationship Management , reporting to Head of Customer Service BankingPrincipal responsibilities:Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivityIdentify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfactionAssist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to themObtain customer feedback and handle complaints in a professional mannerOrganize various promotional activities for acquiring new businessKeep abreast of latest compliance requirements and recommend remedial actions when necessaryRequirementsRequirements:University degree in a related disciplinePasses in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a mustProven sales experience in banking industryGood leadership and coaching abilitiesSound judgment and strategic planning skillsCustomer centric mindset and ability to manage complex interactions effectivelyAble to inspire others to achieve their goals/ambitions in a variety of situationsShown strong situation awareness, strong desire to learn and able to work in Agile environmentResilience to stress, able to unlock full potential and prepare for the future of workFluency in spoken and written Chinese and EnglishYou'll achieve more when you join Hang Seng Bank Limited.Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Issued by Hang Seng Bank Limited

HSBC