Senior Change Management Manager (Retail Application & Technology) - Global Leading Luxury Brand (CI-JL-25901)
aimHigher
- Hong Kong
- Permanent
- Full-time
- Design, implement, and manage the change management policies associated with T&DS initiatives within Innovation, Client Solutions, and Corporate Solutions
- Translate tech features into business operation use cases and insights
- Be the SME on current operational standards, and develop business processes which support digital transformation initiatives
- Build and mentor a change management culture/community, beyond a project-only basis
- Create documentation on change management processes and change impact assessment
- Responsible for coordinating with learning teams on developing training material, supporting design and delivery of training, and evaluation tool
- Contribute to project success by providing direction on to-be state design regarding people and process
- Monitor the change progress and adapt approach where necessary after launch
- Establish evaluation frameworks, analysing adoption rates / KPI's / etc.., pivoting the change management approach as needed
- Create feedback loops mechanisms on new and current initiatives ensuring positive growth of program evolution
- Degree educated, project, change or communications management role ideally for a MNC or major consultancy
- 5 years or above Project management experience
- Welcome candidates from retail brand or consulting firm
- Proficient communication skills in English and Cantonese